I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.
Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.
Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!
Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.
About QEEQ:10.0/10
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