Average. The car rental company's service was decent, but the shuttle driver asked me for money to buy coffee. I told him I didn't have cash and could only pay digitally, but he insisted on cash.
The car rental service was decent. No unnecessary chatter, straight to the point, no upselling. They just asked if we needed any snow-related services. Overall, it felt good. Additionally, the shuttle driver only spoke Italian. He will ask for a parking ticket, and we had to use the app to tell him we were going to the rental location. Everything went smoothly overall. Although it may not be as polished as those large international companies, compared to other local companies I've used a few times, this one is pretty good.
The return time was 6:30 PM, but the company had already closed by 6 PM, and no one answered the phone. When I called the pickup location, the staff told me they couldn't help, and the emergency assistance hotline did not offer support in English.
Scheduled to pick up the car at 9 o'clock, the location is outside the airport, and the rental company will send a van to pick you up. Arrived at the airport before 8 o'clock, waited for almost an hour for their van to take us to the pickup location, by the time we got there, it was already past 9. Later, I couldn't rent the car because of an issue with my driver's license, which was my own problem, but if the van had arrived on time, I would have had enough time to cancel the order and avoid the loss. Also, even though they said they would send the van to the airport immediately, they actually wait until there are enough people to fill the van. An American who was waiting with me also waited for an hour. In the future, I will definitely choose to pick up the car at the airport.
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