Car was perfect, counter staff ignorant and pushy - total satisfaction 6/10. Will use again.

R.OBrien

Italy

Reviewed: Sun, Jul 21, 2019

About Alamo: 6.3 /10

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

About QEEQ: 8.0 /10

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Alamo Venice Marco Polo Airport

Ivan Keppel

Italy

1 days rental

Alamo

Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Mon, Jan 29, 2024

About Alamo: 10.0 /10

Great experience, very simple procedures, the car had only 900 kilometers on it, excellent condition

About QEEQ: 10.0 /10

Tyler Maurice

Italy

1 days rental

Alamo

Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Sat, Dec 23, 2023

About Alamo: 10.0 /10

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.

About QEEQ: 10.0 /10

Agatha MacDonald

Italy

1 days rental

Alamo

Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Fri, Oct 6, 2017

About Alamo: 10.0 /10

Excellent

T.Galovic

Italy

1 days rental

Mini Van | VolksWagen Touran or similar

Reviewed: Fri, Aug 16, 2019

“Good but not the car type I reserved....very disappointed that I got a wagon instead of a minivan.”

About Alamo: 8.0 /10

Very disappointed that you consider a station wagon and a minivan to be the same class of cars. I booked my car very early to make sure you get it right. If you didn’t have a minivan available you should have given me a better car, not a worse one. I was tired, had three kids with me and no time to argue with the personnel but this is two times that I am renting a car in Italy and I am extremely disappointed with the lack of customer orientation those people have.

About QEEQ: 9.0 /10

Everything was great, I shall use you guys again.