Car was perfect, counter staff ignorant and pushy - total satisfaction 6/10. Will use again.

R.OBrien

Italy

Reviewed: Sun, Jul 21, 2019

About Alamo: 6.3 /10

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

About QEEQ: 8.0 /10

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Alamo Venice Marco Polo Airport

Ivan Keppel

Italy

1 days rental

Alamo

Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Mon, Jan 29, 2024

About Alamo: 10.0 /10

Great experience, very simple procedures, the car had only 900 kilometers on it, excellent condition

About QEEQ: 10.0 /10

Agatha MacDonald

Italy

1 days rental

Alamo

Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Fri, Oct 6, 2017

About Alamo: 10.0 /10

Excellent

Mr. Happy

Italy

1 days rental

Economy | Renault Clio or similar

Reviewed: Tue, Aug 27, 2019

About Alamo: 8.3 /10

The counter staff in Venice were very busy when we went to pick up our vehicle but they worked quickly to look after everybody as fast as possible. The only thing I thought could be improved would be signage directing people to the proper area to fill out the appropriate forms.

About QEEQ: 10.0 /10

Everything at Easyrentcars worked flawlessly. We had no issues during the entire rental process. I did contact their customer service right after I booked to confirm we should expect no additional charges when picking up the vehicle. They promptly replied to me query and correctly told us what to expect.

Italy

1 days rental

Economy | Renault Clio or similar

Reviewed: Tue, Jul 23, 2019

About Alamo: 5.3 /10

I clarified prior to booking the car to make sure that I can drive the car into Bosnia and I even clarified again when I picked up the car. Everyone said there won't be any issues, but I was not able to enter Bosnia when I came to the boarder. It's in the law that a original green card is needed to enter Bosnia. Alamo just gave me a copy and said it will be good enough. I had to leave the car and get a taxi to Bosnia and rent another car. I do want a refund on the car.