Booking a bit stressful but pick up, drop off and actual vehicle was A*
S.Propert
Canada
Reviewed: Thu, Jul 25, 2019
About Routes:9.7/10
Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.
Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.
“not happy with Routes but happy with QEEQ customer service and ease of use”
About Routes:5.0/10
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
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Customer Service
Booking a bit stressful but pick up, drop off and actual vehicle was A*
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