Great experience from start to finish.
Car was not as clean as a whistle though, we found a juice bottle (half filled), beer cap and a corn chip inside the car, other than that the whole experience was great.
About QEEQ:10.0/10
Prices were good, and the booking experience was amazing.
Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.
The Zuzuche app and public account showed that the pickup was at the international terminal, but when we arrived at the counter, we were told that the pickup was at the domestic terminal, and we couldn't complete the paperwork first. We had to run back and forth, and it took us almost 2 hours to get the car. The instructions from Zuzuche were unclear and unprofessional.
Anythings fine. They still provided the bigger car to us, more convenience to our trip because our luggages more than our expeceted. Just the counter staff's simply to explain the instruction, not really clear.
About QEEQ:10.0/10
overall was nice.
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