MUY ACEPTABLE

They forced us to pay to use our own insurance and forced us to pay for a sun pass. Both of these were in violation of the law and Easy rent a car policies. When I brought this up they threatened to take us back to the airport.

The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.

What I liked about this company the personal pick & dropped off at the entrance of the airline.

the guy had an argument with me because i did not realize i needed collison. He said I could not rent ther car without it. At one point he told me to take my kid and leave, go down the street to XYZ. (forget name of rental company he mentioned). I told him for the $700.00 I would have just rented a car out of Key West. That was my destination. I understand his issue of "what if i had an accident, how would his boss be covered for his loss? but to get mad and tell me to leave, and then sit and talk in another langue to another employee there in between doing papers with me. Was not happy with that, If i did not have a child with me I would have. My child was upset and thought we were not going to have a car. I will say drop off at 4 am was good and appreciated, but I am glad I called the day before because they said the person that would be on and take me to the airport did not speak English.

booking was fine and easy. guess i missed the small print of the insurance issue and the $350.00 deposit on my card.

Courteous and helpful personnel. Easy pick up and drop off

1. Voucher said the equipped with Navigation System, in reality it wasn't. 2. it said all surcharges included, reality JC charged me $10 a day for using my own Full coverage insurance, plus credit card cover additional damages. 3. when I called from airport nobody pick up the phone for 15 min, when they did they ask me to speak Spanish with them. 4. they charge $10 a day for activation transponder, and did not explain that I can avoid freeways. 5. contract said that I don't have to by insurance from JC and use mine, which I did, but JC applied $10 a day bogus administration fee for it.