Hidden Fees make create a very bad reputation for companies.

They forced us to pay to use our own insurance and forced us to pay for a sun pass. Both of these were in violation of the law and Easy rent a car policies. When I brought this up they threatened to take us back to the airport.

The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.

What I liked about this company the personal pick & dropped off at the entrance of the airline.

Car condition was terrible. Rear tires were completely wear out. In the rain condition almost impossible to keep car from sliding. Rear of the car was sliding from the line uncontrollable. For the first time in my life I was afraid to drive.

UNA RECOMENDACIÓN, DEBERÍAN SER UN POCO MAS DETALLADOS EN EL MOMENTO DE ENTREGAR EL VEHÍCULO MEDIANTE UNA PEQUEÑA LISTA DE CHEQUEO QUE LA REVISEN CON LA PERSONA QUE ALQUILA EL VEHICULO, RECUERDEN QUE LA PERSONA QUE ALQUILA EL VEHÍCULO CONFÍA 100% EN SU PROFESIONALISMO Y RESPONSABILIDAD Y SOBRE TODO EN QUE EL VEHÍCULO ESTA TOTALMENTE OPERATIVO

1. Voucher said the equipped with Navigation System, in reality it wasn't. 2. it said all surcharges included, reality JC charged me $10 a day for using my own Full coverage insurance, plus credit card cover additional damages. 3. when I called from airport nobody pick up the phone for 15 min, when they did they ask me to speak Spanish with them. 4. they charge $10 a day for activation transponder, and did not explain that I can avoid freeways. 5. contract said that I don't have to by insurance from JC and use mine, which I did, but JC applied $10 a day bogus administration fee for it.