Awful experience: never again.

The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.

What I liked about this company the personal pick & dropped off at the entrance of the airline.

Car condition was terrible. Rear tires were completely wear out. In the rain condition almost impossible to keep car from sliding. Rear of the car was sliding from the line uncontrollable. For the first time in my life I was afraid to drive.

UNA RECOMENDACIÓN, DEBERÍAN SER UN POCO MAS DETALLADOS EN EL MOMENTO DE ENTREGAR EL VEHÍCULO MEDIANTE UNA PEQUEÑA LISTA DE CHEQUEO QUE LA REVISEN CON LA PERSONA QUE ALQUILA EL VEHICULO, RECUERDEN QUE LA PERSONA QUE ALQUILA EL VEHÍCULO CONFÍA 100% EN SU PROFESIONALISMO Y RESPONSABILIDAD Y SOBRE TODO EN QUE EL VEHÍCULO ESTA TOTALMENTE OPERATIVO

the guy had an argument with me because i did not realize i needed collison. He said I could not rent ther car without it. At one point he told me to take my kid and leave, go down the street to XYZ. (forget name of rental company he mentioned). I told him for the $700.00 I would have just rented a car out of Key West. That was my destination. I understand his issue of "what if i had an accident, how would his boss be covered for his loss? but to get mad and tell me to leave, and then sit and talk in another langue to another employee there in between doing papers with me. Was not happy with that, If i did not have a child with me I would have. My child was upset and thought we were not going to have a car. I will say drop off at 4 am was good and appreciated, but I am glad I called the day before because they said the person that would be on and take me to the airport did not speak English.

booking was fine and easy. guess i missed the small print of the insurance issue and the $350.00 deposit on my card.

Hidden fees as the Insurance, toll (the most expensive toll I ever paid) and the car was not clean.