The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
About QEEQ:8.0/10
The booking platform was fine but not enough details on the rental companies. I felt 'tricked' into booking with a sub standard company. It looked like a legitimate airport service, but was in fact not.
The van was great except the driver’s door didn’t respond to the lock and unlock key. We had to climb in the passenger door and reach across to open the driver door from the inside.
The van I got was coved in bugs and it needed an oil change. The interior was dusty and had garbage from the previous rental. Their excuse was that they are busy so there is no time to wash them.
It was a very old car so it was not great to drive. Does not have GPS, back up camera, or any features that come almost standard on most recent cars. People at the counter was nice enough and answered most of the question. They did not try to make the process any more enjoyable, they only did what is required.
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