Europcar very good; Easyrentcars never again.

I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.

Very bad experience. I booked a Mercedes C but was not informed of any alternatives when picking up the car. I ended up with a Kia at the parking lot. In Australia and New Zealand, there were always alternatives or even upgrades. The difference this time is too great. I won't book with Zuzuche again. Beware everyone. Also, I just received the bill and was charged £51 unfairly (even though the car was checked for damages upon return and I was told the deposit would be refunded within a week).

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

Service staff were friendly and helpful & efficient. The car was excellent, a very nice drive.

It was the best price around.

Dislike: Hard to contact on the telephone when we wanted to extend the hire period.