The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.
The first time I was alone, it was quick. The second time, there were no cars available and I waited for half an hour. By the time my turn came, there were two people ahead of me, and I waited another 20 minutes. It felt somewhat inefficient, but overall acceptable since language barriers need time.
“Car was dirty and damaged, with head-rests missing; customer service little responsive & not helpful”
About Europcar:6.0/10
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
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