They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.
“Was almost unable to rent due to booking internationally”
About Budget:8.0/10
I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!
Requested Jeep Wrangler, Received Jeep Wrangler. Although it was bright red, this was a fantastic vehicle. About 10,000 miles on it, ran great with zero issues.
About QEEQ:10.0/10
Booking was simple and fast, everything, including pricing was straightforward and accurate.
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Customer Service
Welcomed the upgrade due to lack of economy cars. Elantra, nice and efficient.
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