Bad experience

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.

I've book a Mitsubishi Lancer but they got me a Kia Cerato (cheaper). And I don't know the reason. As I was with my fiance only wasn't a problem as we didn't realize it before leaving the facility.

Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.

The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.