The service was excellent, contrary to some online reviews. The process was simple, and there were instructions with pictures for the return route. A chubby man assisted with both pickup and return with great patience. Highly commend him.

We reserved our car well in advance for an early August trip, booking as early as May. Booking early only resulted in a cheaper price. We reserved an automatic car. Upon arrival at the airport rental counter, we were told there were no cars available—not even automatics—and we would have to wait for an unknown amount of time. They then told us they only had manual cars and asked if we were willing to switch. Since all my driving companions were female and couldn’t drive a manual, we decided to refuse. Initially, we wanted to cancel our reservation but later decided to wait, which included making several expensive calls to the rental website's roaming support. The store staff had a heavy accent and their English was not great. They didn’t appear to want to help us, as we only spoke English. On the day of the rental, an accident occurred. After the accident, we called the store and followed their instructions, and I also called the rental website's support again, only to be told we could continue renting the car. The issue was that the rental company claimed this was the only automatic car available (absurd reason, and the car provided was not even an Octavia as booked, but a Kia Carens). I wanted to rent a local car in the Czech Republic, but they gave me an imported Asian car. They stressed there was no other automatic car available. The experience was very disappointing. After the accident, the store continued to insist there were no automatic cars. It's strange that we booked so early only to end up with this situation. If there's only one or none available, why list automatic cars as available online? We booked with this store because previous members gave it a good rating (9.2). Were all the bad reviews suppressed? A few days before our trip ended, we visited another branch in the old city. Their service was excellent. They knew there might be communication issues due to accents, so they wrote down the process and what to expect. If the airport rental had communicated like this from the start, we wouldn’t have felt so resentful.

Great experience overall. Very beautiful car.

Thanks for reducing the price after booking

Unfriendly and commutationavle staff. Poor training on the staff