At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful.
United States
Reviewed: Thu, Aug 8, 2019
About Budget:9.3/10
The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people.
The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient.
At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.
The car had a severe lack of power and stalled during the trip, posing safety concerns. Most of the journey was through small towns, and the airport branch did not have enough vehicles for a replacement. It was a nerve-wracking experience throughout the trip.
The staff at the front desk were very patient and friendly. The vehicle was overall clean, well-prepared, and had low mileage. We initially booked a Camry, but they upgraded us to a 7-seater Chevy Traverse after noticing we had a lot of luggage.
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Customer Service
At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful.
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