Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.
Terrible attitude, especially since the location is far from the airport. We had to wait an hour after arriving at the airport and could only contact them through Hertz's staff. It was even worse on the return trip; a small scratch on the front bumper required compensation forms, which took almost an hour to fill out because both an employee and the boss couldn't find the forms. This nearly caused us to miss our flight. After protesting, they even threatened us to get a taxi ourselves (our luggage was already in the car ready for drop-off). This scared my son, who didn't understand why I was fighting for my rights! Awful service.
The car was great but we were less than impressed at being charged £75 as we hadn't seen the VERY small print notice that we needed a credit (not debit) card to book. We were also charged £20 for an extra driver which came as something of a surpise.
About QEEQ:7.0/10
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