I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage.
The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!
Like: Customer representative, Xavier was really helpful in finding out whether I can extend my car lease and helped picked up the car from my hotel. Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.
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Customer Service
OK as expected
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View more >Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.