CAR RENTAL REVIEWS ON EUROPCAR AT KOTA KINABALU AIRPORT, BKI

Exceeded my expectations. Would be my primary car rental platform in the future.

Worked as expected. Would be used again in the future.

The MYR1000 deposit collected was not necessary as you have my credit card & can block it just like hotels do.

Booking was easy no issue at all.

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time

Anyting in good conditions

You need a office or counter in the airport

I expect a bigger seven passenger van

Great car & in good working condition. Good rate. The pick up took sometime as no one was at the counter (had to call & wait) and later wait for car to be delivered upon finishing the paper work

The excess for incident happen if not purchase full insurance is high at RM2500, it’s the highest I know from my experience compare to RM90 plus daily rental

The car and services were good.

Staff was helpful to go through the car prior to the collection

Ordered 2 cars but just 1 available when I arrive. I need to wait extra 30 mins for the 2 nd one

Need to wait extra 30 mins for my car.

Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor. Not satisfied with the charge.

Car was generally well-maintained and also came with a child seat as requested. Pick up and drop off process were very smooth and seamless. Overall a good experience.

all good & met my expectation

Met my expectation

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

Great new car

Easy and fast booking process

Their hotline doesn’t even work. No one pick up the call when i want to send the car and the services from their staff was bad because they didn’t respond well

Satisfied with the car and service

Satisfied

午前4時の約束時間に返却場所にスタッフが現れずフライトに遅れそうになった。1時間近く遅れて現れたスタッフはずっと待機していたと開き直って過ちを謝らなかった。

Car met my needs

Booking process was smooth and pricing was competitive