Nice and easy car rental experience

Advantage rental car company recommended the EZ-Pass for tolls and bridges. For an East Coast road trip, the route was New York, Boston, Falmouth, Jamaica, Washington DC, Philadelphia, and back to New York. When picking up the car from Advantage in New York, the staff mentioned that some cities only have automated tolls without manual payment options. To avoid complications from unpaid tolls, we bought the recommended EZ-Pass from the car rental company. It ended up costing us an extra $30+ every day, and upon returning, we realized the tolls might not have been that numerous. We felt ripped off by Advantage.

Picked up the car early, waited in line for over an hour, but the service was good. Returned the car early but still charged for the full time; not sure why.

The staff were unresponsive! Besides doing the paperwork, there was hardly any conversation!

It's a small company, operating as a franchise. It was peak season when I picked up the car, so all vehicles were taken. They upgraded me to a Toyota Mini Van for free, which even had electric doors.

Like: Friendly staff