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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3522836004
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3522836004
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Keddy staff on weekends at airport incompetent

Reviewed: Mon, Aug 19, 2019
About Keddy by Europcar: 6.0 /10
Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.
Economy | Volkswagen Polo 2 Doors or similar

Relevant Reviews on Keddy by Europcar in Germany

Dunn Raphael

View more >
Reviewed: Thu, Jun 13, 2024
About Keddy by Europcar: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Claire Eugen

View more >
Reviewed: Wed, Nov 27, 2019
About Keddy by Europcar: 2.0 /10
The full amount was paid at the time of booking, but an additional fee of over 30 euros was charged at the time of pick-up for a special location. I have rented cars multiple times at this airport from different companies, and this fee was always included in the quoted price. I strongly oppose the agent's practice of splitting a package fee. This lacks integrity.

Alston Cecillia

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Reviewed: Sun, May 5, 2019
About Keddy by Europcar: 8.0 /10
Unfair charges

J.Sasse

View more >
Economy | Volkswagen Polo 2 Doors or similar
Reviewed: Fri, Aug 23, 2019
“Europcar is great but customer Service of easyrentcars horrible”
About Keddy by Europcar: 9.0 /10
very professional Team at the Airport of Hannover

Lennart

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Compact | Opel Astra or similar
Reviewed: Fri, May 3, 2019
“Excellent car but further fees at the counter against the booking confirmation”
About Keddy by Europcar: 9.0 /10
car rental company charges airport service fees and climate protection fees although according to easyrentcars.com all fees are included.
About QEEQ: 8.0 /10

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