trop d'attente a la prise en charge

Picking up and dropping off the car was relatively quick.

Overall, quite efficient and the staff were friendly. When returning the car, a Black guy mentioned there was a spare key missing from the car key. I had no idea about it as it was like that when I received it and no one informed me. Just a minor issue.

I had to pay a 250-euro deposit when I picked up the car, and the female receptionist didn't even know about it when I returned the car. If I hadn't reminded her, who knows what would have happened! In general, the staff at the return location were quite inexperienced. They gave me a photocopy of the rental agreement, and I had to insist multiple times to get the original. What a mess! There was a minor scratch, and it took them ages to deal with it, saying the damage assessment would take half a month. I had to proactively email to get the final receipt. Isn't this the basic duty of a car rental company? Terrible!

Helpful counter staff, quick service

Third time with Easyrentcars. Third time no issues.

staff at Alamo where extremely pleasant and friendly and very helpful