OK but could have gone horribly wrong due to Green Motion poor processes and info

A new non-refundable insurance amount of 300 was requested for the vehicle, informing them that I had chosen insurance when pre-booking. I was forced to take an alternative vehicle because the vehicle was not available in a very cheap car, and it had several collisions. the police caused me psychological harm. I was stopped to find out why the car was damaged.

I was booking Volkswagen Golf, but instead they gave me Honda,which was pretty much smaller than I expected. Besides that, everything was ok, good service.

Not the vehicle I ordered or booked given a smaller replacement- made the made journey to our holiday destination uncomfortable.

Counter staff is poor service.

Very good

The car was a Honda jazz which isn’t really like a Volkswagen Golf to drive, it seemed much less good quality. The service on the desk was slow, rude and uninterested in customer service. The man then took over 45 minutes to collect the car as it had to be washed or wasn’t ready but we weren’t told, we were just left waiting in a car park for over 30 minutes