Great, after initial problems picking up the car.

George

Australia

Reviewed: Thu, Aug 22, 2019

About ACE Rental Cars: 8.3 /10

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.

About QEEQ: 8.0 /10

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Corolla Hatchback or similar

1 days rental

Relevant Reviews on ACE Rental Cars Melbourne Airport

Meredith Flynn

Australia

1 days rental

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Jun 15, 2024

About ACE Rental Cars: 10.0 /10

The car was in good condition, the process was simple, and the price was fair.

About QEEQ: 10.0 /10

Todd Southey

Australia

1 days rental

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Feb 17, 2019

About ACE Rental Cars: 2.0 /10

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.