I've booked Mercedes (A-class) but got Ford (minivan). I understand that they didn’t have Mercedes at that time but I needed small car, not minivan. Everything else was very nice.
I booked a Mercedes C-Class wagon but was given a Renault MPV instead. Not even going to mention the brand, but the car was as large as a Buick GL8, which turned my road trip into a driving job. Claiming these two cars are in the same group in terms of brand and size is downright fraudulent!
The lady didn't know the rule even though she was working there for 27 years as she claimed.
The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP.
I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence.
She made me go to the local police station and when they confirmed then she gave me the car.
This whole process took 2 hours and i was so much depressed by all this.
Ended up with a Mazda 6. An amazing car. All sorts of extras that made driving easy.
About QEEQ:10.0/10
Was a great experience.
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Customer Service
Everything was fine, but I got different car.
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