Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
“The whole process was very easy and I could travel to Malta not worried about the car rental at all!”
About SURPRICE RENT A CAR:9.0/10
Great service at both pick and and drop off. Surprice was our first and last impression of the country and straight away we knew we were going to have a great holiday based on their friendly and helpful nature.
“Cheap price doesn't mean poor service - thank you!!”
About SURPRICE RENT A CAR:9.7/10
First class service and no complaints other than no explanation given about setting the clock on the windscreen when parking - cost me a parking ticket!!
The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.
About QEEQ:8.0/10
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Customer Service
Mixed experience
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