Would never recommend Routes car rental

Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.

It appears to be a Mexican-operated store. The company seems to have only five staff: one for driving the shuttle, one for cleaning cars, one for handing over cars, and two for customer service, making the wait time quite long. The staff is rather inflexible, requiring a translated document. I didn't need a translated document in New Zealand, the UK, or Spain. This led me to find a translator urgently. Thankfully, the translator was very accommodating and agreed to translate first and get paid after I got the car. It took just half an hour to get it done and submit it to the rental company.

1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver. 2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself. 3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it. 4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Like: Good service ,good value no problems.