Like: Service
Dislike: N/a

Like: Unlike our car rental experience previously, we prepaid over internet and there were no ‘hidden fees’ on arrival.
Dislike: Too long at check out Second driver should be included

Like: Easy and efficient to book online. Great service. Affordable rates. No problems.

Like: Got upgraded to a better car as they didn't have the one I booked back in yet.
Dislike: They like to hard sell, even after telling them that I had insurance & liability coverage through my travel insurance they kept trying to sell it and a bunch of other add-ons that weren't needed, got the impression that the clerk was upset with me when I didn't take any of the add ons.

Like: Car was clean, great mpg (26mpg), everything worked (even in torrential downpours).. return was quick and easy! Would definitely rent here again!
Dislike: Even though car was completely pre-paid it seemed excessively long to get all documentation ready.. long wait in line and then long paper process- over an hour in all!!