I was told by counter staff that easyrentals insurance is not valid and i had to buy over the counte

There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.

They scam you with extra insurance. Even though I already bought insurance, they sneakily add another one in the terms without informing you. Once you sign, you're stuck with the extra charge.

we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing

Pressure was applied during pick up for extra insurance despite the fact that we already had a full comprehensive package. In fact we did pay extra for cleaning upon our return but upon inspection found that was covered through Easyrentcars anyway so we felt uncomfortable with that. otherwise everything else was excellent.

Dislike: Clearly policy of insurance