It's not just poor service; it's a scam. They don't accept Visa or MasterCard with the UnionPay logo, so you have to pay a high cash deposit. They arbitrarily change the vehicle model. During inspections, they deliberately distract customers and record numerous small flaws while hiding serious scratches, only to extort you when returning the car. I had an early flight, and the Chinese guy before me had to pay 50 euros because part of his front grille fell off without any collision. I was relieved to drive carefully, but then they pointed out a scratch near the right front bumper close to the ground and demanded 250 euros! It was clearly an old scratch, but they wouldn't listen to any explanation and told me to negotiate with the manager, who only comes in at 8:30 AM. My entire trip ended on a sour note because of this scheme. If such a rental company can be listed on your platform, it speaks volumes about your standards.
“Will try a different car hire company next time.”
About Europcar:5.7/10
Although it was clean and in good condition, the vehicle I booked, a VW was not the vehicle I was given; a Hyundai. Given the vehicle with virtually an empty tank of fuel, the fuel warning light came on after driving only a couple of kilometres. Arrived at the pick up location but no one was there to drop off the vehicle for me. I had to go back to the hotel to have receptionist contact car hire company to organise another pick up location. I was told no one was there because they couldn’t contact me by phone, although I had been in contact them by e-mail and confirmed the pick up time and location the night before. This wasted nearly 2 hours of my time. I put 2 scratches on the side of the vehicle, which I admit was my fault, and was charged an additional €170. The quote was done over the phone and by text messaging. Not sure if that quote was right but a friend of mine told me it might be too excessive. The money was taken out of my account on the spot but after about 3 weeks, after a couple of e-mails, they did send me the invoice for the repairs.
No Europcar desk at the airport. It took 2 phone calls to figure out who the Europcar associate was.
Although agreement was for a car pick up with a full tank, the tank was 3/4 full. No instructions were given by the Europcar associate about drop off. I had to make one more phone call. The airport facilities are extremely poor and so is the on site service of Europcar.
About QEEQ:8.0/10
NmA
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Quick and easy. Promo code was an Added bonus. Cheapest rates
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