We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.
Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.
About QEEQ:10.0/10
Qeeq worked well. Had never heard of it before so was sceptical but that turned out to be unfounded. They gave us a heads up about the hold/bond that would be required on pickup which saved us stressing about it at the time.
When we arrived at the counter, they told us the car model we reserved was not available and offered an upgrade, which we refused. Then they insisted we buy insurance, even though we already had full coverage. They said our insurance bought through Zuzuche was not valid and we had to buy theirs to be covered. Since it was midnight back home and we couldn't call Zuzuche for clarification, we had no choice but to buy their insurance. They also told us our rented car couldn't leave Vancouver without extra charges. We argued but to no avail. We had to pay extra, and the final cost was double the original rental price. We waited another hour to get the car, making the whole experience horrible and extremely unsatisfactory!
The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also.
When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes".
As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!!
We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car.
Very poor service!
The Budget staff clearly could not cope with the demand.
About QEEQ:10.0/10
Easy booking, would do again, but not with Budget!
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Customer Service
Great car, good value, would use again.
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