The online booking was easy and quick. The customer service at the actual location could be better.

My feelings towards Budget's service are quite mixed. Firstly, they tried to sell me insurance, but I opted for the basic coverage. Secondly, they charged me a deposit of $1800 for a small old car without giving any detailed explanation. With so many customers, collecting a few thousand dollars from each quickly adds up to billions, turning into an Israeli version of Jia Yueting. Most importantly, I booked a Mazda 3, but they gave me a Corolla instead, claiming the two cars are similar. Are they kidding? I initially wanted to rate them 0, but I gave them 2 stars for two reasons. First, they charged a huge deposit, and who knows how they'll use it. Second, I don't want these Israeli jokers to be harsher on other Chinese customers because of my rating. Overall, the experience was quite average.

Substantial added payments required on extra drivers (6$ per day per extra driver) whereas it has become standard to be included. Rental counter staff were not aware we have already purchased insurance. VAT was a substantial amount added on top of the rental amount. In the end we paid over 1000₪ for an initial rental amount of ~550₪.

staff a bit ruff at desk, few minute que but you get what you pay for

amazing

Budget forced me into an upsell by telling me the car I wanted was going to be 2 hours late. I consider this a dirty trick, however the car they gave me was quite good so I can't decide if in the end I got a good deal or not.

Very unfriendly staff when I was returning the car. It wasn't clear where to park it. And some of the staff yelled at me to move the car away without even telling me where to park it.