5star service

Excellent service

The car you reserve is never the one you get. I wanted an SUV, but ended up with a coupe, and it had lower specs. My car wasn't even listed in your model series.

Great experience. The pick-up and drop-off were quick, the prices were fair, and the service was excellent.

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.

We had to wait in a queue to pick up the car but the counter staff worked quickly and efficiently. Everything was perfect.

Everything went as goog as it could.