Excellent

The car rental process is quite complicated, taking more than half an hour.

Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.

Easyrentcars' website is easy to use and has useful filter options. The car details and types of insurance coverage are clearly stated -- MUCH better than most other car rental aggregator sites. I also like and have paid for Easyrentcars' "super protection" insurance option from a major global insurer (AXA) that is that is price competitive. Good peace of mind for those who are concerned about damaging tires, windshield, roof, etc not covered in traditional rental car "collision damage waiver". But keep in mind that you are liable to the rental company until the AXA insurance pays you back.

Didn’t have car in the end. Arrived at 8am and despite there being 3 staff one was dealing with another extremely annoyed customer. I was totally ignored by the two men working there as was finally spoken to at 8:35 by the lady who was dealing with the guy who had been charged a fortune for a luxury car and had been given a 2017 Car with damage down the near side, which he had booked 4 months ago so there was no excuse And surprise surprise they didn’t have the car I booked and tried to palm me off with a little Peugeot 208 which was totally unsuitable. I walked out and got a car within 10 minutes from Avis a couple of streets away. Euro-Car are totally unprofessional time wasters andwill never

The staff were super friendly and helpful, pick up and drop off was really quick and efficient

Waited a long time queueing to collect car, with only a few desks open, even though it was late morning and still a busy time of day. Car smelt of smoke from previous driver / passenger(s). Some marks on the vehicle weren't evident on the driving away paperwork. This delayed the onward journey as had to get staff to look and acknowledge the other scratches etc.