Overall it's good but it would be great to have the pickup location stated clearly in an obvious place like the printout booking voucher instead of having to search back the detail in the email.
The parked car's side mirror was grazed by a passing motorcycle, causing no damage to the paint. According to the rules, any damage, however minor, incurs a fine of 5000 Baht, which is very unreasonable!
One male staff member responsible for reception was very irresponsible and extremely rude. When we arrived at the store to fill out the rental form, this staff member spoke quickly and did not explain item by item, only pointing out the required fields. When we double-checked with him to avoid mistakes, he was very impatient and deliberately mocked and ridiculed us. The first time he said one field needed the hotel name, and when I confirmed again, he shouted 'What is your name,' and I thought I misheard the first time, so I wrote down my name as he said. Then he accused me of not understanding anything, mocked us by saying 'yes yes yes in Thai,' and another staff member nearby just laughed at us, obviously ridiculing us for not understanding Thai. His attitude was consistently poor when we confirmed with him multiple times. I vacation in Thailand every year and have rented cars many times. I've never encountered such rude and uneducated service before. Later, when returning the car, the female staff member's attitude was relatively better.
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Customer Service
Good and recommended
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