Reasonable rental cost at the expense of a bit of inconvenience picking up the car
United States
Reviewed: Fri, Sep 20, 2019
About Routes:8.7/10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate
Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.
About QEEQ:10.0/10
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Reasonable rental cost at the expense of a bit of inconvenience picking up the car
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