Easy throughout, Easyrent there to help every step of the way!
Italy
Reviewed: Fri, Sep 20, 2019
About Europcar:8.0/10
Car was good - this option we got a Fiat 500. Definitely only suitable for a couple with bags. Not large enough for a family.
However, Europcar did not walk us round the car on arrival and charged us for damage under the car which may (or likely may not) have been caused by us! be sure to check under the bumper even with a respectable company like Europcar!!
About QEEQ:10.0/10
Easyrentcars made the process incredibly easy and were very professional, supportive and quick with helping get back our insurance claim paperwork from Europar (we had taken out zero excess cover with Easyrent!)
There were additional sales promotions, and the car's condition was not explained during pickup. However, during drop-off, they inspected the car's exterior surface very meticulously.
The rental process was alright, but the insurance upsell was too obvious. After an accident, encountered extremely high additional charges, the experience was very bad.
“will not use them again and would advise every one else to give them a miss”
About Europcar:8.3/10
Not a good experience over one hour to get served when I was 3 meters from the counter with 8 people in front of me, now Im being accused of causing damage to the car ( a scratch to the bumper ) which I did not as the car never left the hotel car park
About QEEQ:10.0/10
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Easy throughout, Easyrent there to help every step of the way!
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