I wanted a fiat Panda but when I arrived after half an hour of waiting my at the desk was told there was only a Mercedes available for me at an extra cost of €40 per day.on top of that I was accusedtof causing scratches on the car of which I have absolutely no idea whether they were there before or after my rental. I certainly didn't collide with anyone. Either way I made an appeal and was told that depending on the appeal, they would take €400/500 out of my account in the event of repairing the car. I'm pretty sure from the scratches that were there visible you could possibly just clean them off, why the hundreds of euros is necessary I don't know, and furthermore from my own pocket is scandalous. This os just a rip off company who'll try to scam you out of every penny they can. Yes the car and location was nice but they customer service and hidden charges are just awful. Would not recommend to anyone. They won't be getting another penny out of me as I won't allow them to charge me for damage that has nothing to do with me. Especially considering I didn't even get the car I wanted in the first place.
“did not get what I wanted, lucky no additional cost and a beaten up vehicle”
About Budget:5.7/10
I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate.
The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer.
Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!
The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.
About QEEQ:10.0/10
The booking process was easy and smooth.
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