Easy pick-up and return, good service.

We chose to pick up the car at the Rome train station, which was very convenient. After completing the paperwork, a shuttle took us to the pick-up location. The staff was very efficient, and there was no waiting.

Additional fees applied when we picked the vehicle up including a 'one-way service fee'. Prepay fuel fees were for a larger vehicle that we ended up not receiving, but we were billed the higher amount anyway. Overall, around £30 in surprise fees. Won't be using again.

The car was dirty outside and damaged

Terrible experience. Terrible service at the Counter. Waited for about an hour and a half because wanted to give me a smaller car than what I rented, which then I had to accept because there was nothing else to take. The supervisor was not friendly nor understanding, terrible service form her as well, then she said I was going to get a Toyota Yaris, BUT by then, there was only the Lancia Ypsilon to take. In my opinion should have gotten the upgrade, at least thats what happened to me many times in other Countries when on holidays. Very poor indeed.