The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Overall it was it was good, I had no problems

Tho was also good

Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule

Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.

Office staff were unhelpful, difficult and unfriendly. Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.