Too many surprise costs when I picked up my car at a time when it is too late to do anything about
SRA
Canada
Reviewed: Sun, Sep 29, 2019
About Routes:6.7/10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
Like: Staff was efficient and very courteous.
Clean, low cost office and grounds for incredibly
low cost of car rental. Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.
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Too many surprise costs when I picked up my car at a time when it is too late to do anything about
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View more >Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.