Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.
About QEEQ:8.0/10
Easy to use and found a good deal. Important to be very clear on the conditions around purchasing insurance though, as this did lead to a longer pick up process than expected.
“Goldcar were an awful rental company, they defrauded me by lying about not refuelling”
About GOLDCAR:6.0/10
The service was terrible. There was a very long queue on collection, we waited in the heat for over an hour. The staff were pleasant but clearly there weren't enough of them. I returned the car with a full fuel tank and Goldcar refused to inspect the car on arrival, again, the queues at the office were very long. They charged me for not refuelling which I am now disputing. I have photos of a full tank indicator and receipts from the service station at the airport. It was clearly fraud on their part. I will not use this provider again.
See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English
Poor professionalism at the goldcar office in Marseille on pick up
The franchise was higher than the one said on the on contract because of my adress : discremination
The franchise i had back was lower than the franchise i paid
No possibility to complain
Firts of all we have a huge problem because Gold car litetally robbed us. I need you solve my rental because they charged us 10 times more of what se have reserved at my credit card.
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