Great service!

The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.

When returning the car, there were some scratches on the bumper that didn't affect anything, but they charged me 120,000 yen. Total rip-off. I suspect the car was already like that when I picked it up, but unfortunately, I didn't take pictures then. Plus, the car didn't match the booking.

全体的に待ち時間も少なく手続きもスムーズでしたので快適な旅となりました。 ありがとうございます。

受付店舗の電話番号を探すのに少し手間取りましたが、予約申し込み自体は問題なったです。

Staff very helpful and give excellent service both during picking up and drop off time

Excellent service as well my booking was cancelled for some reason I call the customer helpline inform problem, they sort out the problem less then an hour.. overall very satisfactory..

Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).

All OK.