Just a comment: I was upgraded to a Ford Fiesta instead of the Fiat 500 I had booked. I have never driven a Fiat 500 but it looks like a nice little car. I am not sure the Ford Fiesta is actually a better car, even if it is bigger. The Ford Fiesta feels a bit plastic. It was just me in the car, I didn't need all that space.
Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.
The wait time was very long, the service efficiency was poor, they kept trying to upsell other car types and insurance. They didn't even carefully check our order. We requested an automatic car but were given a manual one! Staff at the location were unfamiliar with the car's features, and the GPS was extremely difficult to use and essentially useless!
It will be brilliant if you have the hours rate for the late drop off. 2 hours extra cost for me the same like a hole day.
About QEEQ:10.0/10
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