bonne prestation générale

During the pickup process, the staff attended to other customers twice.

Long waiting time. Our number was already displayed on the screen, but we still waited for over 10 minutes. Not sure what the staff was doing. During the paperwork, the rental staff kept recommending us to upgrade the car model, costing an extra 85 euros. After we declined, they continued to push for various reasons such as it being flashy, luxurious, and discounted. This made the process very slow. They also kept pushing insurance, resulting in the entire process from queuing to getting the car taking more than an hour! Very dissatisfied.

The staff spoke French-accented English, and the vehicle provided was not the VITO we booked, but a used car with high mileage.

Très déçu par le personnel du guichet qui ne respecte pas l'horaire d'ouverture de l'agence. Arrivée à 8h15 au lieu de 8h...

Personnel au guichet horrible pas de sourire voulant à n’importe quel prix de vous vendre des options. La dame a changé deux fois mon véhicule pour enfin me donner autre voiture que celle réservée ( manuelle au lieu d’automatique) La Jeune fille blonde aux yeux bleus limite RACISTE me faisant illusion au vol de voiture .... Plus jamais europcar est le message est à diffuser au plus grand nombre.....

RAS