The car was good - paid for an upgrade to give us an additional driver. Delayed at collection due to their internet not working well. Upon dropoff they found a long scratch that could have been there at pickup or may have happened during the rental (it directly lined up with the crease at the base of the doors) - I certainly didn't hit anything but it could've been done when parked some time. Not dissing them on this, luckily my insurance paid the amount in full that I was charged. They are generally fair about rentals and scuffs/dings - I would definitely use them again
We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.
“They gave me a car with a lot of damage to one side. More info on bus stop needed”
About GREEN MOTION:5.7/10
They gave me a car with a lot of damage to one side even though they have plenty of other cars. We missed one bus because it took a while finding out which bus stop at the airport they do the pick ups from. This SHOULD be in the email
“Peugeot- We actually received a Peugeot 208 instead of a Polo, which was good.”
About GREEN MOTION:9.7/10
The staff was helpful in using the dreaded Dartford Tunnel, and eased problems thereof with full assistance. First assistant was a bit overbearing when trying to "upsell" insurance.On that subject, there is still a $1500 + charge in my credit card statement 2 1/2 days after returning the car with no problems.Most rental companies do not charge as much, and the charge is cancelled faster.
About QEEQ:10.0/10
Overall, good value, - would consider using again now that we know where to get shuttle etc.
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Great experience, would (and have) use again
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