Like: Good car at a good price. Clean, reliable, low mileage, modern entertainment system. Dislike: Alamo agent resented the EasyRentCars price. Alamo agent claimed that EasyRentCars was only supposed to rent to foreigners, and them renting to me was illegal, and that Alamo management was working on this. In addition, if there was a damage claim, Alamo would not stand by the limited damage insurance EasyRentCars advertised they provided. Furthermore, I am lucky that Alamo can provide me with a car; they could not guarantee that one will be waiting for me. (But there was, and everything worked out fine.)
Pickup was very fast, and drop-off was even faster. You just scan the car, and you're done. The car was in great condition and very comfortable to drive all the way. The only issue was they didn't give me the model I reserved, and I had to pay extra to upgrade.
The return process was very efficient! Amazing! Comprehensive insurance is necessary.
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Customer Service
Everything as advertised
Dislike: Alamo agent resented the EasyRentCars price. Alamo agent claimed that EasyRentCars was only supposed to rent to foreigners, and them renting to me was illegal, and that Alamo management was working on this. In addition, if there was a damage claim, Alamo would not stand by the limited damage insurance EasyRentCars advertised they provided. Furthermore, I am lucky that Alamo can provide me with a car; they could not guarantee that one will be waiting for me. (But there was, and everything worked out fine.)
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