1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker.
2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins.
3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay.
4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me.
5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer.
You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
About QEEQ:10.0/10
You need to put warning signs for customers to take note of the fine print when dealing with green motion.
Very bad experience. Despite having prepaid the full rental fee, they rented out my reserved Mercedes to someone else because I arrived later than planned. They made me pay over 200 pounds more for a Volkswagen instead. Our group of six arrived late at night and had to continue our journey, so we had to accept it. Thankfully, with the assistance of the rental platform after returning to China, it took a month of negotiations with the UK car rental company to recover our loss.
Absolutely terrible experience please listen to ALL the bad reviews I didn't and regretted it immediately.
I waited nearly 2.5 hours after coming 30 mins early due to reading the reviews about the wait time,I ending up having to reschedule a business meeting.
Customer service from one of the customer advisor was nothing less than disgusting an blatantly racist! If you aren't of south asian decent dont bother wasting you time or money. I wish I could remember his name I’m writing this reviews months later.He called south asia man that was behind me forward I pointed out I had been waiting and he then refused to serve me as I had raised my voice, I said I know the reason why he didnt want to serve me he then said you would serve me clearly embarrassed by my intelligence, hos coworker even told him to chill because i would speak to the manager to which he replied he doesnt care!At this point he coworker said he would serve me once he had finished with his customer, the rude one then left to have a cigarettes leaving waiting customers. I was also charge £40 ontop of online price my advise go to eurocar of thrifty its £20 more bt no extra added fee and great customer service I would NEVER GO BACK AGAIN
Staff try to upsell.Booking out of vehicle process not needs attention.
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Customer Service
I felt ripped off.
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