I felt ripped off.

R.Quek

United Kingdom

Reviewed: Fri, Oct 18, 2019

About GREEN MOTION: 5.7 /10

1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker. 2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins. 3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay. 4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me. 5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer. You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.

About QEEQ: 10.0 /10

You need to put warning signs for customers to take note of the fine print when dealing with green motion.

GREEN MOTION

Heathrow Airport T5(LHR)

London

United Kingdom

Full Size Van | Mercedes-Benz Vito or similar

1 days rental

Relevant Reviews on GREEN MOTION London Heathrow Airport

R.Dixon

United Kingdom

1 days rental

Mini | Fiat 500 or similar

GREEN MOTION

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Wed, Aug 7, 2019

“Great experience but ask the right questions and check the small print. As with all life!!!”

About GREEN MOTION: 8.7 /10

We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.

About QEEQ: 8.0 /10

V.Ivanovs

United Kingdom

1 days rental

Economy | Volkswagen Polo or similar

GREEN MOTION

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Sun, Aug 4, 2019

“Very bad.”

About GREEN MOTION: 6.0 /10

Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .

United Kingdom

1 days rental

Economy | Toyota Yaris Hybrid or similar

GREEN MOTION

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Wed, Apr 17, 2019

“Overall good, but, there was confusion regarding Collision Damage Waiver option.”

About GREEN MOTION: 6.0 /10

It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.

About QEEQ: 8.0 /10

United Kingdom

1 days rental

Compact | Volvo V40 or similar

GREEN MOTION

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Wed, Mar 27, 2019

About GREEN MOTION: 7.0 /10

The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.

About QEEQ: 8.0 /10