Okay for low prices but don't expect good services.
W.LAM
Canada
Reviewed: Sun, Oct 20, 2019
About Routes:6.3/10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.
Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.
“Well attended by the staff name Paul Prussner and the car provided was new.”
About Routes:9.7/10
Will rent again from Routes for my next trip.
About QEEQ:10.0/10
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Customer Service
Okay for low prices but don't expect good services.
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