The car was a bit old, but overall I'm quite satisfied.

Very good

The service attitude was very poor and inhumane. I will not choose this company next time. Had to wait a long time when picking up the car. Returning the car was even worse, they insisted the car be parked at their entrance and not in the upstairs parking lot. When I asked for assistance to retrieve the car, they refused. I had to find a local person to help me. Given the unfamiliar airport routes, this service should have been provided. Additionally, the external fuel price was 28.7 THB per liter, but they charged 3200 THB per liter for refueling, which is a scam. The front windshield already had two deep cracks, then they claimed a new crack occurred and charged 5000 THB. Disappointing. Fellow travelers, avoid this company. On average, the low-end car cost over 300 RMB per day. This issue caused us to miss our flight and we had to pay an extra 4000 THB for rescheduling. Overall, this company left a very bad impression. I do not recommend it.

My flight arrived in the middle of the night, and the pick-up point was relatively easy to find, but the staff had a terrible attitude and there was no Chinese service as advertised. They also didn't remind me to check for scratches or any issues with the car. Although the car worked fine during my rental period, returning it was a hassle because there were no signs pointing to the return area. I ended up driving around the airport seven or eight times before finding it, which was very frustrating. I recommend getting to the airport early when returning the car to avoid missing your flight. The attitude of the staff during the return was much better than the ones at pick-up, but they were very meticulous in inspecting the vehicle. This felt like a scam because they didn't warn about checking the car during pick-up but scrutinized it thoroughly upon return, questioning damages that were there before. Luckily, we took photos before taking the car. I strongly advise everyone to carefully inspect the vehicle and photograph any scratches when picking up the car. Make sure to note any issues on the rental agreement to avoid any disputes. I won't be choosing Thai Rent Car again next time!

It was a very smooth experience and the counter staff were good. The car was almost brand new with just 1000 km on the odo.

Excellent service and the comprehensive insurance is worth it.