We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU:2.0/10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
“The Customer service chat was not very good. In fact was really bad.”
About EZU:10.0/10
I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
Couldn't believe the value for money, kept waiting for there to be a catch, but there wasn't any! Great car, great service, would definitely recommend!
About QEEQ:10.0/10
Easy booking process, car was exactly as described and performed perfectly adequately. A genuine bargain.
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Customer Service
Easy were easy.... Ezu was frustrating
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